Infusion Coordinator Job Salem area,Virginia USA,Administrative/Clerical

Infusion Coordinator

Description of Responsibilities
The Infusion Coordinator is a vital member of the clinical team, responsible for managing and coordinating all aspects of infusion therapy services. This role ensures timely and accurate scheduling, medication procurement, insurance authorization, and patient communication. The Infusion Coordinator also supports clinical operations through lab draws, IV starts, and administrative tasks, contributing to a seamless and patient-centered care experience.

Responsibilities of the Infusion Coordinator

1. Infusion Therapy Coordination

Schedule and manage infusion appointments
Assess patient eligibility and coordinate insurance benefits for infusion services
Coordinate with clinical staff to ensure proper medication procurement and administration

Patient Communication and Support

Serve as a primary point of contact for patients regarding care
Return, patient calls, provide test results, and offer guidance on treatment logistics
Educate patients on medication and treatment

Authorization and Referral Management

Obtain prior authorization for medications, test, and procedures
Process and track referrals, including those requiring coordination with external HUBs or assistance programs

Clinical and Administrative Support

Perform clinical tasks such as lab draws and IV starts
Triage incoming messages and managed documentation in the electronic health record (HER)
Maintain accurate records and ensure timely communication with providers

Inventory and Supply Oversight

Order and monitor medical and infusion supplies
Coordinate medication logistics with specialty pharmacy and vendors

Documentation and Recordkeeping

Ensure all faxed and mailed documents are properly filled and attached to patient records
Maintain up-to-date resource list for hospital contacts, insurance requirements, and prior authorization protocols

Reporting to the partners or their designee in a prompt, efficient manner with the proper disposition. This may include participation in routine management meetings, training, oversight, reporting, and coordination with other departments or personnel.

Other projects, activities, or responsibilities assigned at the discretion of the partners or their designee.

Minimum Qualifications

Graduate of an accredited Medical Assistant program is preferred

Minimum of 1 to 2 years experience in clinical or outpatient setting

Prior experience in infusion therapy, neurology, or specialty care is preferred

Familiarity with benefits, investigation, prior authorization, and patient scheduling

Strong, verbal and written communication skills

Ability to multitask in a fast paced environment

Physical Requirements

The employee is regularly required to stand, walk, and sit, as well as talk and hear

Good hand-eye coordination, and the ability to lift up to at least 25 pounds