Technical Support Specialist

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We are currently looking for an IT Support Specialist to support a large IT program for the Department of Veteran Affairs. This position requires a Public Trust clearance, meaning that US Citizenship or a Green Card is required.

As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role, you will be deploying, imaging, and setting up equipment (PCs, laptops, docking stations, monitors, printers, scanners, and network connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours.

8 am – 4:30 pm (30 min lunch break)

Monday‑Friday

7‑8 weeks after offer (clearance process)

Public Trust

Technical Bachelor’s Degree (STEM)

• Minimum of 1‑year experience in imaging and installing computer equipment
• Must be able to unpack/re‑pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours
• Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to set up/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break‑fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 year of experience

• Experience with the Service Now ticketing system a plus
• Experience with the VA

Associate

Full‑time

Information Technology

Business Consulting and Services, Computer Networking Products, and Computer and Network Security

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• Medical insurance
• Vision insurance
• 401(k)