Leasing Specialist - Salem, VA

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Management Services Corporation (MSC) is a leading property management firm with properties throughout Virginia. We are seeking a full-time Leasing Specialist for our conventional apartment properties in Salem, Virginia. The perfect Leasing Specialist finds satisfaction in helping individuals and families find an ideal place to call home. This person should be bright, friendly, and outgoing—making future residents comfortable and confident as they make big decisions about where they’re going to live.

• High School Diploma or equivalent
• Previous sales or marketing experience

• Bachelor’s Degree
• Two years experience in marketing or property management.

• Complete lease form or agreement and collect rental deposit.
• Ensure model apartments and target apartments are ready for show and maintain work areas in clean and orderly manner; be aware of curb appeal.
• Maintain thorough knowledge of lease terms, specifications, and all community policies.
• Apply required telephone and sales techniques.
• Stay knowledgeable of current market conditions.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Maintain contact with all apartment locator services and local businesses to provide informational material and update periodically.
• Conduct competitive property shopping.
• Develop full knowledge of application information required, screening processes, and policies regarding rentals.
• Conduct outreach marketing at least once a week.
• Develop and maintain an ongoing resident retention program under direction of Property Manager.
• Play an active role in the renewal process.
• Maintain proper maintenance of all residential and property files.
• Process all required administrative forms, reports, and related information efficiently and timely.
• Report unusual or extraordinary circumstances regarding the property or residents.
• Handle resident requests and complaints courteously and efficiently.
• Maintain a professional appearance and attitude at all times.
• Seek educational opportunities and self‑improvement for personal growth and development.
• Assist the Property Manager in the collection of delinquent rents.
• Plan monthly resident events with assistance of Marketing Manager.

This is a full‑time position; typical work hours and days are Monday‑Friday, 8:30am to 5:30pm, with occasional Saturdays. Salary depends on skills and experience. Locally owned and managed, The Caton Companies offer 401(k), excellent medical/dental coverage, as well as other benefits. We are a company that cares for our employees, and we want you to grow with us.

The Caton Companies is an Equal Opportunity Employer