Solutions Architect II

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At ISG Technology, we unlock possibilities for our clients by providing IT services that help drive business growth. We free them from the burdens of day‑to‑day IT maintenance, securing their networks, protecting their data, and helping them design, implement, and manage their IT infrastructure. We’ve been doing this for over four decades.

As part of the Twin Valley Family of Companies and a fourth‑generation family business, ISG Technology has grown into a recognized leader in the Midwest by aligning our success with the long‑term success of our clients. We are consistently recognized in CRN’s top managed IT service providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

Our customer satisfaction scores (CSAT) have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you take pride in providing world‑class support, you may have what it takes!

The Solutions Architect II, as a member of the Solutions Architect team, is responsible for the design and technical sales of technology solutions for ISG customers. Considered an ISG Technical Generalist, the role requires a comprehensive understanding of ISG’s entire portfolio. The Solutions Architect II will participate in ISG’s sales, scoping, and proposal creation processes, working with account managers, sales professionals, engineers, project managers, manufacturers, vendors, and distributors to fulfill role responsibilities, and interfacing with clients and their vendors.

The Solutions Architect is fluent in the Managed Services portfolio, creating solutions, presenting them to clients and prospective clients, and educating clients on the value of each offering.

The Solutions Architect Team is the safeguard between the sales and project delivery teams and is key to project profitability. The team helps educate and train ISG’s sales staff on setting expectations regarding technology solutions’ benefits and works with vendors and partners to design appropriate solutions, create scopes of work and proposals, and assist in project plan creation.

• Strategic Oversight:
  • Obtain a clear understanding of ISG vision and role objectives.
  • Assist clients and prospective clients in developing a strategic roadmap to support their business and technology initiatives.
  • Support sales during client discovery meetings, assessment meetings, and gathering information for technical assessment.
• Collaborative
  
  Skills:
  
  
  • Perform thorough project handoff to the Project Management Team, Resource Engagement Coordinators, Implementation Engineers, DCS Operations Manager, and other resources to ensure seamless delivery of projects.
  • Contribute to the achievement of all individual and team Managed Services goals and professional services goals such as Time Entry, Deliverable SLA, Technical Notes, 1:1 Meetings, Continuous Improvement, Customer Satisfaction, and Lead Generation.
  • Work with appropriate members of the sales team to support the sale of advanced technology and ISG Managed Services solutions.
  • Properly follow all team policies and procedures and complete additional duties as assigned.
• Technical
  
  Skills:
  
  
  • Design and architect advanced technical solutions, including developing proposals, scopes of work, service delivery proposals, and other documentation.
  • Design and architect managed services solutions, including proposals and MRR agreements for the managed services portfolio and support client sales presentations.
  • Stay informed of new solutions and available technologies through industry resources, engineering staff, and customer requests to maintain strategic relevance.
  • Attend and participate in presales meetings as a technical design facilitator.
  • Maintain a strategic understanding of ISG‑provided products and services and their results for customers.
  • Participate in available technical training as deemed necessary by ISG.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology

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