ACT Case Manager

REPORTING RELATIONSHIP:
Reports to the Crisis Services Coordinator POSITIONS REPORTING TO THIS POSITION: YES: NO: XFLSA STATUS:
Non-exempt level, full-time, 12-month, employment-at-will position

PURPOSE:

As part of the CKMHC Crisis Team, the Mobile Crisis Case Manager is directly responsible for providing community-based services to those patients who are reached through the Crisis Team who are displaying at-risk behaviors or are experiencing a crisis.

ESSENTIAL JOB FUNCTIONS:

Stabilize the identified crisis safely for patients in personal distress.

Assess the strengths and needs of the patient and triage with the Crisis Team staff to find innovative solutions and work with various community resources.

Collaborates with other community agencies to address immediate individual needs; encourages the establishment and maintenance of support systems; collaborates with other providers in the development, implementation, and review of plans.

Attends individual and/or group meetings and provides services in community-based settings; facilitates skill development; responds to emergency or crisis-related requests from individuals and/or agencies; arranges for appropriate care and services.

Responsible for achieving or exceeding productivity expectations by meeting with patients, families, and collateral contacts as appropriate.

Comply with all documentation standards which are relevant to the provision of care.

Regular and predictable attendance and punctuality ADDITIONAL RESPONSIBILITIES Participate in all scheduled meetings at CKMHC, including the Access Team and “All Staff” meetings.

Follow Center policies regarding protected health information and confidentiality.

Become familiar with community services that will benefit patients and their families, including eligibility criteria, application processes, and the appeal procedures for needed services.

Provide services at outreach clinics or other locations as assigned.

Develop and maintain professional relationships with other agency personnel and/or community partners who provide patient services.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

WORKING ENVIRONMENT:
The environment combines a typical office environment and working outdoors in the community. While on location, work is generally performed indoors with ambient room temperatures and lighting and with traditional office equipment. May periodically travel to outreach locations. This position requires the use of a personal vehicle for company business. Individuals must be physically capable of operating the vehicle safely, possess a valid driver’s license, and have an acceptable driving record.

The work schedule will be a 40-hour-per-week second shift position, with typical hours likely being 1 pm - 10 pm. This position would work in a team of two, with another crisis case manager or a peer support specialist, and respond to individuals experiencing a crisis within the community.

CONFIDENTIALITY:
All CKMHC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.

SALARY RANGE FOR THIS POSITION:
Salary commensurate with experience and current CKMHC salary structure.

PRIMARY

LOCATION:

Salina Campus and/or in the community. Travel to all five CKMHC counties occasionally.

REQUIRED

KNOWLEDGE, SKILLS AND ABILITIES:

Bachelor’s Degree or equivalent combination of education and work experience in the Human Services field.

Requires a valid Kansas driver’s license.

Ability to effectively relate to employees and the public in a positive way.

Ability to work effectively independently or in a team with people of all socio-economic classes.

Produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar.

Have excellent judgment, communication, and conflict resolution skills.

Have an excellent ability to deal with diverse personalities in a tactful, flexible, and mature way.

Have a working knowledge of Center programs, current policies, and regulations governing CKMHC operations.