Customer Service Representative

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

$20.80 - $26.02/Hour, Based on experience.

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Negotiates the sale price and purchase price within approved parameters to influence Motion Industries' gross profit.
• Adjusts non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business and drives process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Places orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Sources products in branch, distribution center, or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders, pulls inventory, and prepares orders for shipment to customers.
• Handles customer returns.
• Performs other duties as assigned.

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience, and conduct and other legitimate business reasons.