Emergency Communications Dispatcher II

Final Filing

Calling all EXPERIENCED 9-1-1 Dispatchers to join our team.

THIS IS NOT AN ENTRY LEVEL POSITION

Applicants must have current experience as a public safety dispatcher.

The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.

The Department has a 24-seat primary center as well as remote location with 12 seats. Central Square Enterprise CAD, and a Harris Radio system are utilized. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 9-1-1 and non-emergency calls. This is the journey level class in the Emergency Communications Dispatcher series.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.

• Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.
• Operates an electronic telephone console, receives emergency calls, and provides information to the public.
• Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.
• Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.
• Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.
• Acts as coordinator in dispatching personnel and equipment to emergencies.

To view the complete classification description, please visit the County of Monterey website:
Communications Dispatcher II

Will have a proven track record demonstrating the following knowledge, skills and abilities.

• Techniques, procedures and methods used in the operation of a public safety communications center.
• General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.

• Remain calm and think clearly in emergency communications.
• Interpret and apply pertinent rules and regulations.
• Dispatch public safety equipment and personnel in a coordinated manner.
• Communicate clearly and effectively with the general public and safety officials.
• Take and transmit clear and complete directions/information.
• Type with keyboard familiarity and accuracy on a computer keyboard.
• Evaluate situations, organize thoughts, and respond quickly and accurately.
• Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Perform a variety of tasks simultaneously.

Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:

Experience:

Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County.

• Be willing and available to work all shifts, nights, weekends, holidays and overtime.
• Possess a valid Class C Drivers' License or be able to provide suitable transportation that is approved by the hiring authority.
• Successfully complete and pass a background investigation including psychological and medical evaluation.
• Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal.

The County of Monterey offers an excellent benefits package. Please visit our website to view the J-Unit Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon…