Patient Coordinator

California Skin Institute (CSI), now partnered with Schweiger Dermatology Group, is the largest and fastest-growing private dermatology practice in California. We are committed to excellence in medical, surgical, and cosmetic dermatology and plastic surgery. Our state-of-the-art services include laser, light, radio-frequency, reconstructive, and cosmetic surgery techniques, Medicare-approved surgery centers, and a full-service dermatopathology laboratory. Join our team as we innovate in clinical practice and operations!

Our mission is safe patient care, requiring all employees to be vaccinated, with narrow legal exceptions.

• Promote a professional, welcoming atmosphere that enhances service and care quality. Lead by example, maintain office presence, and uphold professionalism.
• Dress and present appropriately at all times; business casual attire required. Maintain professional body language and communication. Minimize cell phone usage at the front desk.
• Accurately complete daily checklists.
• Assist with scheduling, cancellations, and confirmations.
• Protect patient information in compliance with HIPAA laws; maintain confidentiality of all sensitive information.
• Create new medical records, obtain insurance cards, referrals, and demographic info.
• Complete Daily Activity Reports and handle financial duties like entering charges and payments.
• Handle cash accurately, scan receipts, verify collections, and deposit cash securely.
• Answer calls promptly, confirm appointments, and make outbound retention calls.
• Maintain a tidy work area, keep sensitive info out of view, and shred documents as needed.
• Keep the waiting area clean and organized.
• Monitor emails and handle time-sensitive communications promptly.
• Assist with office supply inventory and notify management of needs.
• Have thorough knowledge of all procedures performed at the office.
• Report complaints or issues to the General Manager.
• Perform other duties as assigned.

• Experience with EMR software and patient scheduling preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relations and customer service skills.
• Professional, reliable, and dedicated.
• Prior experience in dermatology or medical environment preferred.
• Open availability during scheduled hours.
• Knowledge of HIPAA & OSHA compliance.

Occasional travel within a reasonable distance may be required for training or coverage needs.

• Performing duties requires talking, hearing, standing, walking, using hands to finger, handle, or feel, and reaching with hands and arms.

We value your efforts with competitive pay and a benefits package including:

• Medical insurance
• Flexible Spending Account
• Life Insurance
• Paid time off
• Growth opportunities
• Recognition programs
• And more!

We are an equal opportunity employer, committed to diversity and inclusion, prohibiting discrimination and harassment based on protected factors.