Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

• Playing a pivotal role in hotel sales efforts
• Touring operating departments daily
• Conducting weekly staff meetings
• Meeting all financial review dates
• Holding monthly financial reviews
• Ensuring department heads maintain budgeted productivity levels
• Developing managers for future advancement
• Participating in required M.O.D. coverage
• Maintaining direct contact with management trainees
• Adhering to all Highgate Hotel policies
• Overseeing the budget process
• Ensuring training in service standards
• Inspecting rooms regularly
• Ensuring complete processing of invoices
• Ensuring appropriate information for financial documents is received
• Ensuring cleanliness and maintenance of the physical property
• Ensuring employees are attentive and courteous
• Forecasting the hotel's financial position
• Preparing and conducting management interviews
• Performing performance appraisals
• Motivating, coaching, counseling and disciplining management personnel
• Performing any other duties as requested
• Ensuring fair and equitable treatment of all employees
• Meeting clients on the property
• Ensuring procedures for handling the hotel safe are followed
• Ensuring monthly credit meetings are conducted

• At least 5-6 years progressive experience in a hotel
• Bachelor's Degree preferred
• Long hours sometimes required
• Maintaining a warm and friendly demeanor
• Effective communication skills
• Multitasking and prioritizing skills
• Attending all hotel required meetings and trainings
• Participating in M.O.D. coverage
• Maintaining regular attendance
• Maintaining high standards of personal appearance
• Complying with Highgate Hotel Standards and regulations
• Maximizing efforts towards productivity
• Handling problems effectively
• Understanding and evaluating complex information
• Maintaining confidentiality
• Performing other duties as requested by management