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Member Experience Associate-bilingual

Job in Salinas, Monterey County, California, 93911, USA
Listing for: AAA Mountain West Group
Full Time position
Listed on 2025-12-31
Job specializations:
  • Sales
    Sales Associate/Assistant, Retail Sales
Salary/Wage Range or Industry Benchmark: 24.5 USD Hourly USD 24.50 HOUR
Job Description & How to Apply Below
Position: Member Experience Associate-bilingual Spanish preferred

Member Experience Associate – Bilingual Spanish Preferred

Join AAA Mountain West Group as a Member Experience Associate. Deliver outstanding service, pursue sales goals, and support branch success across multiple locations.

Responsibilities
  • Perform member services and product sales, using consultative techniques to uncover needs and close opportunities.
  • Meet individual sales targets and contribute to branch sales goals.
  • Provide exceptional customer service, adapting communication style to each member interaction.
  • Maintain knowledge of AAA products, services, and processes; apply standard operating procedures and compliance requirements.
Qualifications
  • High School Diploma or GED.
  • 2–4 years of experience, including at least 1 year in a sales role.
  • Strong sales skills with a proven ability to meet or exceed goals.
  • Excellent customer service orientation, active listening, and adaptability.
  • Proficient with multiple computer systems and applications.
  • Current, valid driver’s license required; bonding/fingerprinting and P&C licensing may be required.
  • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Benefits
  • Competitive hourly base of $24.50/hr + commissions.
  • AAA discretionary annual incentive plan participation.
  • 401(k) matching – $1 for $1 up to 6% of eligible earnings per pay period.
  • Medical, dental, vision, and wellness program.
  • Paid holidays and paid time off, with additional hours earmarked for volunteer activities.
  • Free AAA Classic Membership and AAA product discounts.
  • Tuition reimbursement program.

Work full‑time onsite, 5 days a week with Saturdays required. Branch hours are M‑F 9 am‑6 pm; S 9 am‑5 pm.

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Position Requirements
10+ Years work experience
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