Member Experience Associate-bilingual

Member Experience Associate – Bilingual Spanish Preferred

Join AAA Mountain West Group as a Member Experience Associate. Deliver outstanding service, pursue sales goals, and support branch success across multiple locations.

• Perform member services and product sales, using consultative techniques to uncover needs and close opportunities.
• Meet individual sales targets and contribute to branch sales goals.
• Provide exceptional customer service, adapting communication style to each member interaction.
• Maintain knowledge of AAA products, services, and processes; apply standard operating procedures and compliance requirements.

• High School Diploma or GED.
• 2–4 years of experience, including at least 1 year in a sales role.
• Strong sales skills with a proven ability to meet or exceed goals.
• Excellent customer service orientation, active listening, and adaptability.
• Proficient with multiple computer systems and applications.
• Current, valid driver’s license required; bonding/fingerprinting and P&C licensing may be required.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.

• Competitive hourly base of $24.50/hr + commissions.
• AAA discretionary annual incentive plan participation.
• 401(k) matching – $1 for $1 up to 6% of eligible earnings per pay period.
• Medical, dental, vision, and wellness program.
• Paid holidays and paid time off, with additional hours earmarked for volunteer activities.
• Free AAA Classic Membership and AAA product discounts.
• Tuition reimbursement program.

Work full‑time onsite, 5 days a week with Saturdays required. Branch hours are M‑F 9 am‑6 pm; S 9 am‑5 pm.