Loss Prevention Specialist

Overview

Loss Prevention Specialist at GOODWILL CENTRAL COAST. Maintain a proactive, integrated and dynamic asset protection, loss prevention and safety program to support Goodwill’s mission by reducing or eliminating loss or damage of assets through theft, dishonesty, or misuse and ensure a safe environment for customers and staff.

• Maintain asset protection, loss prevention and safety at Goodwill by enforcing policies and procedures, ensuring proper use of assets, and monitoring for loss vulnerabilities.
• Identify and prevent internal and external theft.
• Document apprehensions and recoveries.
• Conduct thorough investigations of reported or suspected losses, including interviewing involved parties and witnesses, collecting evidence, and preparing comprehensive investigation reports; may involve legal channels to recover misappropriated assets.
• Develop and maintain relationships with local law enforcement and district attorney’s offices to assist in apprehension, prosecution or recovery of assets; testify in court or administrative hearings when required.
• Perform regular asset protection integrity checks at all locations (retail stores, donation sites, warehouses, and other owned or controlled areas).
• Train on and maintain proficiency in the Point-of-Sale (POS) system to monitor areas of potential theft and loss vulnerability; monitor discount program discrepancies and void logs for signs of misuse.
• Monitor security camera systems and research/collect surveillance footage as needed to investigate asset loss or enforce safety policies.
• Adhere to procedures for collection and disposal of firearms, fireworks, alcohol, medical waste and other dangerous materials or donations deemed too risky or illegal to resell.
• Remove and issue No Trespass notifications to persons who commit theft or other criminal acts, pose safety hazards, or create unsafe environments.
• Testify as a witness in court proceedings as necessary.
• Perform periodic spot checks on purchased goods inventory at stores and warehouses; conduct periodic integrity checks on employees.
• Report hazardous or unsafe conditions to the Senior Risk Management Director and participate in safety audits, inspections and drills to maintain a safe environment for employees and customers.

• Assist Senior Director, Deputy Director, Supervisor and Investigators with other duties as assigned.

• Education Required: High School diploma or equivalent. College degree preferred, but not required.
• License/Certification
  
  Required:
  
  Valid Class C California driver’s license.
• Experience
  
  Required:
  
  Specialized knowledge of asset protection/loss prevention systems, procedures and techniques.
• Knowledge
  
  Required:
  
  Familiarity with Goodwill Central Coast’s mission and general policies/procedures (may be learned on-the-job); basic computer literacy; familiarity with interviewing techniques and applicable laws and penal codes (may be learned on-the-job); familiarity with POS software and equipment (may be learned on-the-job); knowledge of merchandise material handling (may be learned on-the-job).
• Equipment Used: Office and retail equipment, vehicles, video cameras, CCTV equipment, smartphones and tablets; handcuffs and binoculars as applicable.
• Skills/Aptitudes/Temperaments: Ability to communicate effectively in English (and basic Spanish desired); organize and manage time; understand instructions; maintain confidentiality; interact effectively with all employees and the public; perform repetitive work with consistency; drive a vehicle for company business (good driving record and insurance may be required); take responsibility for direction/completion of activities; adapt to situations and others’ viewpoints; manual dexterity for typing and computer use;
  
  adhere to safety practices and report hazards promptly.

• The job is primarily sedentary with walking and standing as needed; lifting up to 25 lbs occasionally; heavier items handled with assistive equipment or as directed.
• Standing, walking, sitting, bending, reaching at/above shoulder level, pushing/pulling, and occasional climbing or squatting as required.
• Driving long and short distances as part of job duties.

Note:

Duties and responsibilities may be added, deleted or changed at management’s discretion.