Service Coordinator – Medicaid & Veterans Home Care

Description

Nightingale Respite Care LLC is seeking an experienced, motivated, and highly organized Service Coordinator to support our growing Michigan home care operations.

We are looking for a professional who understands Medicaid-funded home care services, values exceptional client care, and takes pride in keeping daily operations running smoothly.

Experience with Veterans Affairs (VA)-funded home care programs is highly desirable.

This is more than a scheduling position. Our ideal candidate is proactive, dependable, resourceful, and comfortable taking ownership of client services, caregiver coordination, and operational responsibilities.

If you enjoy solving problems, building relationships, and making a meaningful difference in people's lives, we would love to hear from you!

• Coordinate in-home care services for Medicaid-funded and VA-funded clients.
• Manage caregiver schedules, staffing assignments, and service coverage.
• Assist with caregiver recruitment, interviews, onboarding, and retention.
• Maintain regular communication with clients, families, caregivers, and referral partners.
• Respond promptly to staffing challenges, service interruptions, and client concerns.
• Promote continuity of care and exceptional client satisfaction.

• Coordinate services in accordance with applicable Michigan Medicaid and VA program requirements.
• Review service authorizations, approved service hours, and program-specific limitations.
• Communicate with Medicaid case managers, waiver agencies, support coordinators, VA representatives, and referral sources.
• Monitor service utilization and proactively address potential service interruptions.
• Maintain accurate client records and required program documentation.
• Support compliance with applicable payer requirements and service delivery standards.

• Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy.
• Utilize home care management software to oversee daily service operations.
• Identify and resolve service discrepancies and documentation concerns.
• Assist with incident reporting, quality assurance, and operational follow-up.
• Track unstaffed hours, caregiver availability, and outstanding service needs.
• Maintain organized, accurate, and timely operational records.

• Build and maintain positive relationships with Medicaid referral sources, VA contacts, and community partners.
• Support client referrals, caregiver recruitment, and service expansion.
• Identify opportunities to improve service delivery and strengthen client and caregiver retention.

#NGCORP

• Minimum of 1 year of direct, hands-on experience working with Medicaid-funded home care services, Medicaid waiver programs, or Home and Community-Based Services (HCBS).
• Demonstrated experience with Medicaid service coordination, including service authorizations, approved service hours, required documentation, and communication with case managers or support coordinators.
• Experience with caregiver scheduling, staffing coordination, and client service management.
• Familiarity with Medicaid compliance requirements, Electronic Visit Verification (EVV), and home care documentation standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, manage competing priorities, and follow through on responsibilities.
• Proficiency with computers, electronic documentation, and scheduling systems.

• 2 or more years of direct experience coordinating Medicaid-funded home care services or waiver programs.
• 1–2 years of direct experience with Veterans Affairs…