Technical Support Specialist

Join to apply for the Technical Support Specialist role at JAC Products

Ann Arbor, MI – Salary: $55,000.00–$63,000.00

• Diagnose and resolve issues with computers, software, and network systems
• Log, track, and document incidents and resolutions in the JAC Products Help Desk
• Perform system maintenance and patching
• Provide on-site or remote technical support to users as needed
• Triage server, network, and computer related incidents

• Strong technical troubleshooting and problem solving skills
• Ability to work independently and manage multiple priorities at once
• Proactive, customer focused approach

• Associate Degree in Computer Science or similar experience
• Minimum 3 years working with computers, networks, and applications
• Two years help desk or customer service experience, preferred
• Understanding of enterprise data center concepts (Windows, networking, server administration)

About us:

JAC Products has been a pioneer in the Tier I automotive space for over 55 years and continues to test the limits of functional exterior trim products. We use advanced engineering techniques and cutting‑edge technology to design products that enhance the style and utility of vehicles.

JAC Products is an equal opportunity employer and gives equal consideration for employment to qualified applicants.