Customer Service Specialist

Business Development Manager (Healthcare/Non- IT/ Life Science/ Pharma/Medical Device/ Engineering)

Required Local candidates only

• Client Engineered Solutions is currently seeking a detail-oriented and reliable Customer Service Representative to join our Operations team.
• This role is central to ensuring excellent service and on-time delivery for our customers.
• You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence.

• Act as the main contact for assigned customer accounts, managing all communication and support needs
• Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders.
• Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.).
• Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing.
• Review and resolve daily EDI order issues; monitor and maintain customer portals as needed.
• Maintain communication with the production scheduler to align delivery schedules and production priorities.
• Monitor finished goods inventory and recommend adjustments to support customer demand.

• Bachelor’s degree in business administration, Supply Chain, or a related field or 5+ years of relevant experience.
• Strong background in customer service, preferably in manufacturing or the automotive industry.
• Proactive mindset with a focus on problem-solving and customer satisfaction.
• Excellent communication skills-both written and verbal.
• Detail-oriented with strong organizational and multitasking abilities.
• Familiarity with ERP systems, EDI processing, and sales order management.
• Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus.
• Knowledge of EDI standards (X12 and EDIFACT) preferred.

• Office-based role with occasional time spent in the manufacturing environment.
• Minimal physical demands; primarily desk/clerical work.
• Stop any shipment if customer requirements or quality concerns arise.
• Maintain high levels of customer satisfaction and operational accuracy.
• A rich Benefits Package including Medical, Dental, Vision, Long and Short-Term Disability (Company Paid), a robust Wellness Program, tuition reimbursement, and a 401(k) Retirement Plan with matching.
• PTO
• Up to Ten (10) paid holidays (including one diversity holiday)
• Employee Referral Bonus opportunities (up to $200 per referral)

Opportunities for growth and job training, for energetic, career-minded individuals.

Mid-Senior level

Full-time

Manufacturing

Automation Machinery Manufacturing