L2 Support Tech Deskside Support

• Experienced Technician responsible for client-side PC Support including the troubleshooting& break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.
• Experience with administration of mobile devices (iPhone, Android, iPad)

Requirements:

• In-depth knowledge of Windows 7 support & technical troubleshooting skills
• BI-LINGUAL (ENGLISH/JAPANESE)
• Working knowledge/experience of PC imaging and remote control support tools
• Knowledge of all Microsoft Office 2010 / 2016 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.
• Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
• Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
• Candidate must be reliable, on-time and able to complete tasks by target dates
• Maintain a professional work ethic & demeanor
• Experience using Remedy or equivalent incident/request/change/problem management system
• Candidate must be self-motivated, driven to learn with a focus on continuous improvement
• Ability to lift boxes containing computer equipment

All your information will be kept confidential according to EEO guidelines.