Desktop Support Specialist

The Desktop Support Specialist is the central point of contact for all IT-related incidents and service requests. The role of the Desktop Support Specialist is to provide first line support for internal and external Liebherr customers. The Desktop Support Specialist is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery.

Desktop Support staff work in a dynamic, fast-paced environment that provides services over the phone, through email, in person (for walk-in customers) and self-service.

For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email.

Essential

Job Duties:

• Perform onsite desk side support as first call to troubleshoot and resolve all desktop/laptop issues for end users.
• Schedule, deliver and install hardware, software and related equipment in a Windows based environment and provide system support and network connection.
• Maintain and account for inventory of IT components and record, track and elevate calls through established tracking system.
• Provides a high standard of desktop service and maintains quality workmanship standards by utilizing efficient process procedures and operations.
• Performs other related duties as required to accomplish the objectives of the position
• Provide dedicated onsite technical support in diagnosing, troubleshooting and repairing basic hardware, software and peripherals
• Ensure quality service and customer satisfaction for critical first-time resolution of calls.
• Knowledge of how to assemble and disassemble personal computer components, including cabling.

Desktop Support Specialist I:
Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Desktop Support Specialist II:
Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Desktop Support Specialist III:
Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.

Education and Experience:

• High school diploma or GED with 0-1 years of relevant position-related experience; or 1-2 years of related experience; or a combination of education and experience. A Microsoft certification is preferred.

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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One Passion. Many Opportunities.