Customer Care Representative

Job Overview

Customer Care Representative

Salisbury, MD at Lennar

Employee Type:
Full-Time

Date Posted: 13/10/2025

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

The Customer Care Representative at Lennar is a critical link between home buyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

• Schedule and oversee repairs, ensuring completion within specified time frames.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on‑call rotation schedules.

• High school diploma or GED;
  Associate’s degree or equivalent is preferred.
• 1‑3 years of experience in residential customer service or construction field preferred.
• Valid driver’s license with a good driving record.
• Strong communication, organizational and time‑management skills.

• Regular, in‑person attendance at Company communities/job sites and offices during regular work hours.
• Ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less.
• Finger dexterity required to operate a computer keyboard and calculator.
• Able to drive a vehicle.

We reasonably expect the base compensation offered for this position to range from an hourly rate of $19.15 – $34, subject to adjustment based on business‑related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

This position may be eligible for bonuses. This position may be eligible for commissions. This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life’s critical moments.

To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.