Scale House Attendant​/Customer Service Associate

Are you energetic, customer-focused, and ready to thrive in a fast-paced environment? Eastern Shore Forest Products, Inc. is looking for a Retail Sales Associate / Scale House Attendant to be the welcoming face of our company. In this role, you’ll be more than just a cashier — you’ll be a trusted resource for our customers, helping them find what they need, solving problems, and making sure their experience is exceptional from start to finish.

If you enjoy connecting with people, learning new products, and working as part of a supportive team, this could be the opportunity for you!

• Greet and assist customers with warmth and professionalism.
• Provide expert product knowledge and personalized recommendations.
• Handle transactions smoothly using our Point-of-Sale system (cash, credit, check).
• Upsell and cross-sell when appropriate to enhance customer experience.
• Answer customer questions in person and over a multi-line phone system.
• Keep our retail space clean, organized, and welcoming.
• Handle returns, exchanges, and concerns with patience and professionalism.
• Report unusual issues or customer feedback to management.
• Support team members and contribute to achieving company goals.

• Experience
  :
  Previous retail, sales, or hospitality experience preferred.
• People Skills
  :
  Outgoing, approachable, and genuinely customer-focused.
• Tech Skills
  :
  Comfortable with computers, Quick Books, Excel, Outlook, and POS systems.
• Dependability
  :
  Honest, punctual, and reliable.
• Flexibility
  :
  Able to work Saturdays and adapt to business needs.
• Physical Ability
  :
  Comfortable standing for extended periods and lifting up to 20 lbs.
• Team Spirit
  :
  Strong communication skills and a willingness to jump in where needed.