Customer Service Representative

Description

Join Plymouth Tube Company as a Customer Service Representative in Salisbury, Maryland!

We're looking for a customer-focused, organized, and proactive individual who enjoys building relationships, solving problems, and keeping things moving. In this role, you'll be a key connection between our customers and internal teams, managing orders, coordinating deliveries, resolving issues, and helping ensure great customer experience.

You'll collaborate closely with sales, operations, and other departments while gaining valuable experience and broad exposure to our manufacturing business.

Plymouth Tube is a fifth-generation, family-owned manufacturer with more than 100 years of history, serving customers across industries including aerospace, power generation, and heavy equipment.

This is a full-time, non-exempt position requiring onsite presence at our Salisbury facility five days a week.

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• Initiating, processing, expediting, and revising customer orders as needed.
• Maintaining order schedules and coordinating with outside processors to ensure on-time delivery, including turnkey programs for key customers.
• Adding new customers to Axiom/Epicor.

• Providing timely and accurate information regarding order status, delivery timelines, product inquiries, and changes.
• Identifying customer requirements and specifications for quotes.
• Investigating customer complaints, documenting issues in the CSR database, and resolving or escalating them as needed.
• Acting as a customer advocate within Plymouth Tube.

• Collaborating with sales, operations, finance, and other departments to support customer needs and resolve issues.
• Keeping sales informed of quotes, invoicing, credit matters, and customer concerns.
• Adhering to established mill parameters.
• Supporting marketing, sales, and manufacturing with additional projects and administrative duties as needed.

• Bachelor’s or associate degree preferred, or a high school diploma with 3+ years of customer service experience in a manufacturing B2B environment (rather than a call center). Add for internal:
  Internal candidates who demonstrate strong communication skills, initiative, and an aptitude for learning new processes and systems are encouraged to apply, even without direct customer service experience.
• Working knowledge of manufacturing processes or a strong aptitude and desire to learn.
• Experience solving customer problems and managing complex situations.
• Strong ability to multitask, prioritize, and stay organized.
• Strong analytical and problem-solving skills.
• Self-motivation, resourcefulness, and a high sense of urgency.
• Proficiency in Microsoft Office and general computer applications.
• Excellent written and verbal communication skills.

Benefits effective 31 days from date of hire:

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) with company match.
• Life insurance and short-term/long-term disability (STD/LTD) coverage.
• 100% tuition reimbursement, including books and reasonable expenses.
• Wellness Program, Lifestyle Rewards, and Employee Assistance Program (EAP).
• Paid time off and holidays.
• Career growth opportunities with broad exposure across the business.

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Plymouth Tube Company is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Bachelor’s or associate degree preferred, or a high school diploma with 3+ years of customer service experience in a manufacturing B2B environment (rather than…