Sr Associate Analyst​/Analyst, IT Platform

Sr Associate Analyst/Analyst, IT Platform View Profile

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Sr Associate Analyst/Analyst, IT Platform Posting

Start Date:

10/6/26

Location
:
Salisbury Wicomico Reg Apt (SBY-TRML)
Cities
:
Salisbury - MD
Requisition : 88666

Job Description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Operations domain refers to the area within Information Technology that focuses on analyzing operational processes, identifying critical capabilities, and collaborating with cross-functional teams to mitigate operational and technical risks. This domain encompasses monitoring operational performance, utilizing data to provide actionable outcomes and ensuring technology initiatives support the overall business strategy and customer and employee experiences.
• This position will be responsible for performing IT support functions for the three wholly owned American Eagle Carriers
• Will oversee IT initiatives and support activities to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality
• Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges
• Collaborate closely with application engineering to understand the technical requirements, system architecture, and product capabilities
• Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations
• Manage system incidents and outages, including root cause analysis and resolution.
• Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally.
• Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services.
• Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Experience in an IT software capacity supporting production environments and customer/employee experience
• Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment

Preferred Qualifications
- Education & Prior Job Experience

• 2+ years of software experience in a vital / critical environment supporting technical and business operational capabilities
• Proven experience as an Operations Platform Analyst or a similar role, particularly in IT and software development environments
• Proficient with existing IT systems that impact American Eagle Airlines.
• 3+ years of proven experience in Regional Airline IT operations

Skills, Licenses & Certifications

• AI skills with demonstrated commitment to continuous learning, including…