Manager Duty, Operations Control Center

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Manager on Duty within the Operations Control Center (OCC). The primary responsibility of the position is to be a presence within the OCC, manage the operations of all Piedmont flight operations, and to ensure that all flights are conducted in a safe and efficient manner.

The successful candidate will have five years of airline management experience. This position will report to the Director of Operational Control.

Essential Duties:

Ensure compliance within the Operations Department with company policy, legal requirements, the International Civil Aviation Organization (ICAO), and Federal Aviation Standards and Regulations Oversight of the personnel employed in the Operations Control Center (OCC) during a shift

Responsible for making daily operational decisions considering the constraints in Maintenance Control, scheduling, and dispatch departments

Provide strong leadership over the Dispatch, Dispatch Supervisors, and Dispatch Coordinators that conveys the company’s commitment to the highest possible safety standards

Responsible for the scheduling and administration of the dispatchers’ time-off including vacation

Responsible for frequent and clear communication about operational issues to Piedmont leadership and American Airlines (as applicable)
Ensure dispatcher schedules and rest requirements adhere to all applicable regulations

Ensure that Dispatchers have the necessary resources to perform the functions of their positions in compliance with company policy, company procedures, and all applicable regulations

Execute safety risk management, safety assurance, and safety promotion in accordance with safety management system (SMS) principles

Job Qualifications and

Competencies:

Five (5) years of airline operational experience

Comprehensive knowledge of civil aviation regulations, standards, and recommended practices

Ability to demonstrate strong leadership, strategic vision, and managerial competency

Natural teamwork skills

Ability to set and meet strict deadlines while ensuring other managers correspondingly adhere to such deadlines

Creative, innovative, and idea driven working style

Able to identify innovative strategic development opportunities and drive the creation of new ideas collaboratively with team members

Excellent interpersonal and communication skills, both verbal and written

Ability to develop strong working relationships at all levels, both internally and externally

Ability to fully assess situations, grasp issues, solve problems, and make clear concise recommendations on key operational decisions

Ability to multi-task in a fast-paced, dynamic environment

Self-motivation with a high level of initiative and commitment

Preferred Qualifications:

Bachelor’s degree

Airman Certificate Certification in AI, Power BI, Tableau, Six Sigma, or equivalent

Three (3) years of experience in Airline Operations Management Experience onboarding and refining the use of operational software, especially CAE Flights cape Experience automating operational tasks to drive efficiency and eliminate redundancy, preferably OCC operating procedures

Work Environment:

Standard office environment, use of computers and other office equipment

Some travel is required

Physical Requirements:

Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of…