Customer Service Rep. Salisbury, MA | Robert Half

Customer Service Rep

We are looking for a customer-focused individual to join our team. This contract opportunity with potential for a long-term role is ideal for someone who enjoys coordinating service activity, supporting customers by phone, and keeping administrative processes organized. The right candidate will play an important part in ensuring service requests, job records, billing details, and vendor communication are handled accurately and efficiently.

Responsibilities:

• Coordinate appointment calendars for sales meetings, service visits, and installation work to keep operations running smoothly.
• Provide responsive support to customers by handling inbound inquiries courteously and helping resolve routine service-related concerns.
• Assign and communicate daily work orders to field technicians, ensuring schedules and service needs are clearly understood.
• Process vendor orders as requested and follow up to help maintain timely delivery of needed materials or services.
• Organize and maintain digital and physical records so job documentation, correspondence, and reference materials remain easy to access.
• Enter job-related information into internal records and keep costing details current to support accurate project tracking.
• Contact customers regarding outstanding balances and assist with accounts receivable collection efforts in a courteous manner.
• Prepare and issue invoices for completed installation projects and service calls while updating billing information as needed.
• Open new job files, maintain the active job log, and revise records to reflect approved changes or updated project details.
• Support written communication with customers and vendors by drafting correspondence and assisting leadership with administrative follow-up.