Customer Relations Specialist

Join to apply for the Customer Relations Specialist role at Rollins, Inc.

As part of the Orkin team, you’ll be critical to helping our customers feel that we’ve delivered on our promise. That means building on our reputation for top‑notch service from an industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and commitment to accuracy in a fast‑paced dynamic environment. You’ll have more than a job— you’ll have a career with growth potential and benefits that go beyond the basics.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. No industry experience is required to start building your career. Pest control is a recession‑resistant industry.

As a Customer Service Specialist
, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros, coordinating service, resolving issues and supporting overall satisfaction.

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based and web‑based system to track routes and optimize schedules.
• Apply training experience to schedule appointments efficiently, minimize drive time, and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information including call details, case disposition, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality‑assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Pay of USD $18.00 to $22.00 hourly
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

• Founded in 1901, Orkin is a global residential and business service provider offering accurate and efficient pest management services.
• Industry growth and recession resistance.
• Support for service‑oriented mindset, team play, and community involvement.
• Financial stability as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA.

• Previous customer service or sales experience preferred.
• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills with various software and web applications.
• Proficiency in Microsoft Office.
• Strong attention to detail and follow‑through.
• Ability to prioritize tasks and manage time efficiently.
• We will consider all qualified applicants in a manner consistent with applicable state and local laws.

• Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Ability to lift and/or move up to 25 pounds regularly.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.