Product Support Technician

Description

Responsible for on-site new machine start up, field service and warranty repairs. This job entails all aspects of technical, service parts, and administrative service-related duties to provide exceptional support to our global customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Start up new machines and perform onsite repairs for customers.
• Provide technical support to end users and dealers.
• Assist with customer operation/application issues.
• Provide Parts related assistance to customers when requested or required.
• Works to maintain Customer satisfaction using all available resources to ensure brand loyalty.

This position is full-time and requires a pre-employment physical, background, and drug screen. Power Curbers is an equal opportunity employer. Submit resume to

REQUIREMENTS:
Experience in the following elements required:

• Must have hands-on electronic/electrical, hydraulic, mechanical and welding experience to perform onsite repairs.
• Excellent communication skills to be able to converse with customers and employees in person, via phone and email.
• Ability to remain tactful in challenging and argumentative situations.
• Can multi task and follow up through to problem resolution.
• Able to travel up to 50% of the time and be flexible with working hours.
• Basic knowledge of Microsoft Programs, (i.e. Excel, Word, Power Point and Outlook).
• Ability to read and understand blueprints, technical manuals, parts manuals, etc.
• Able to lift 75 lbs. regularly and up to 100 lbs.
• Valid Driver’s license with a clean driving record.
• Passport or able to qualify for one.

ADDITIONAL EXPERIENCE DESIRED:

• Knowledge of Slipform Paving machines and concrete applications.
• Road construction experience.
• Familiar with GPS/3D modeling technology.