Director , Business Systems

Industry: Retail. Company:
Ahold Delhaize USA – a division of global food retailer Ahold Delhaize.

Location:

Salisbury, NC, USA (2110 Executive Drive). Requisition number: 466655.

Accountable for collaborating with leaders across ADUSA to deliver well‑informed, forward‑looking insights that shape the strategic direction of the company's commercial tools portfolio. This role requires a deep understanding of the complex commercial systems landscape and the ability to develop and execute a recommendation and implementation roadmap to enable new commercial system capabilities.

• Oversee a team that supports business leaders across ADUSA to optimize and enhance the existing portfolio of commercial systems and tools, partnering with Commercial teams to drive alignment on new potential tools and capabilities.
• Manage three integrated divisions: EDI Business Operations, Business Systems Enablement (BSE) Pods, and Portfolio & Governance (PG).
• Lead documentation of the product/project roadmap across all commercial systems/tools, providing visibility on the 100+ commercial systems.
• Define and maintain governance frameworks for system ownership, intake, prioritization, and benefit tracking.
• Drive vendor and application health governance, including supplier relationship oversight, lifecycle planning, and performance scorecards.
• Represent Business Systems in enterprise forums, guiding alignment on commercial data integrity, application governance, and technology modernization initiatives.
• Mentor and develop associates to build a high‑performing, cross‑functional team culture.
• Partner with PMO and Change Management to build and pressure‑test implementation and change plans.

• 10+ years of progressive experience in business systems management, data governance, or technology portfolio oversight.
• Demonstrated leadership of multidisciplinary teams across business and IT, preferably within large or matrixed organizations.
• Experience managing application portfolios, EDI operations, or vendor technology ecosystems.
• Proven success developing and implementing governance frameworks and intake processes.
• Strong track record of partnership with IT, Finance, and business executives to align funding, prioritization, and delivery.
• Advanced understanding of enterprise business systems governance, application lifecycle management, and portfolio oversight across Agile and Waterfall delivery models.
• Knowledge of commercial business domains (e.g., Commercial, Supply Chain, Pricing) and how system workflows enable business outcomes.

• Understands Agile WOW.
• Product‑driven mindset.
• PMP certification.
• Master's degree preferred.

Salary ranges vary by region:

• ME/NC/PA/SC: $139,120 – $208,680.
• IL/MA/MD/NY: $160,000 – $240,000.

Compensation decisions will be made in accordance with company policies and applicable laws. Ahold Delhaize USA is committed to a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and a little humor), we are dedicated to being a great place to work.