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Hybrid IT Service Delivery & Operations Analyst

Job in Salisbury, Rowan County, North Carolina, 28147, USA
Listing for: Ahold Delhaize USA
Full Time position
Listed on 2026-10-12
Job specializations:
  • IT/Tech
    IT Business Analyst, HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 93000 - 139000 USD Yearly USD 93000.00 139000.00 YEAR
Job Description & How to Apply Below

Ahold Delhaize USA is seeking an experienced Help Desk Operations Lead to own health, performance, and incident management across internal teams and external partners. You will monitor incidents, queues, aging work, and SLAs, while guiding major incident leadership and remediation efforts.

This hybrid role requires at least 5 years in technology operations, strong Service Now skills, and collaboration with cross-functional teams to drive stability and improved customer support.

Are you ready to take on the Hybrid IT Service Delivery & Operations Analyst role at Ahold Delhaize USA?

We are currently recruiting a Hybrid IT Service Delivery & Operations Analyst for our team in Salisbury, NC, United States.

This is a great position to take on the Hybrid IT Service Delivery & Operations Analyst role at Ahold Delhaize USA.

As a Hybrid IT Service Delivery & Operations Analyst, you will play an important part at Ahold Delhaize USA in Salisbury, NC, United States.

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