Platform Engineer II

Category/Area of Expertise: IT & Technology

Job Requisition: 562754

Address: USA-NC-Salisbury-2085 Harrison Road

Store Code: PLACE HOLDER (5157947)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Platform Engineer II supports the implementation and operation of shared observability capabilities that help engineering teams understand the health and performance of their applications and infrastructure. This role builds and maintains integrations, automation, dashboards, and monitoring standards for metrics, logs, and traces. The engineer partners with application, infrastructure, and SRE teams to improve visibility, reduce manual effort, and support faster identification and resolution of issues.

This role requires extensive expertise in synthetic monitoring tools (e.g. Reveille and Datadog) and specializes in engineering proactive synthetic testing and observability. Additionally, the role involves integrating SNMP trap data into actionable metric telemetry, and contributes to the overall reliability, scalability, and adoption of the observability platform.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC;
Chicago, IL;
Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Design, deploy, and maintain synthetic monitors across corporate endpoints to simulate end-user journeys, API flows, and critical transaction paths.
• Configure enterprise synthetic monitoring tools (e.g. Reveille and Datadog Synthetics) to proactively capture and alert availability, latency and performance degradation.
• Administrate, maintain and upgrade our on-prem Reveille synthetic monitoring tool and its infrastructure.
• Instrument and SNMP-based monitoring (MIB management, trap handling, device polling) to effectively monitor and alert network component availability, latency and performance degradation.
• Design and tune event alerting, deduplication, and escalation workflows to reduce alert fatigue and integrate with our event management system (e.g. Service Now).
• Collaborate with Service Now engineers to design, document and implement event mapping strategies to effectively bind event-related CI identifiers to Service Now incident correlation and assignment algorithms.
• Implement and maintain observability platform features, integrations, and standard configurations to provide consistent visibility across applications and infrastructure.
• Onboard applications, services, and infrastructure to observability tools by configuring agents, integrations, and telemetry collection in partnership with service owners.
• Develop and maintain dashboards, monitors, and alerts using established standards to help teams identify service health and performance issues.
• Automate routine platform tasks, configuration changes, and validation using scripts, APIs, and reusable templates to reduce manual effort and improve consistency.
• Support the collection and correlation of metrics, logs, and traces by helping teams apply instrumentation, tagging, and logging standards.
• Monitor the health of observability platform components, troubleshoot data collection and integration issues, and elevate complex problems with clear diagnostic information.
• Assist with platform upgrades, agent deployments, migrations, and configuration…