Assistant General Manager

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Principle Responsibilities & Position

Purpose:

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day-to-day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time

• 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred
• Bachelor’s Degree preferred
• At least three years' experience in the hotel industry is preferred
• Experience in accounting, is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality
• Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required.
• Be available 24/7, weekends, and holidays.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Knowledgeable in supervisory skills, property operations, accounting practices, safety and security measures, local area information, and all functions of supervised departments.

• Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Communicate and document using internal means: logs, email, etc.
• Must be thoroughly familiar with the Associate Handbook and implement all rules, policies and procedures established by the company.
• Maintain certification from a brand approved responsible vendor training program.
• Is responsible for implementing the company’s Standard Operating Procedures at the hotel.
• Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.
• Other duties as assigned.

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program
• Volunteer Benefits
• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance
• Property Specific Incentives
• Gift Cards
• Employee Lunches

Mid-Senior level

Full-time

Management and Manufacturing

Hospitality

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