NPI Quality Assurance Engineer

At Jabil, we make the world’s best brands better by designing, manufacturing, and delivering end-to-end solutions.

How will you make an impact?

• We are hiring an NPI Quality Assurance Engineer III to own product and process quality across our cloud business at Salisbury.
• You will lead ISO 9001:2015 systems, build control plans and quality gates from New Product Introduction (NPI), through mass ramp, and use data to prevent defects before they’re born.
• This is a hands‑on role on the line and in the data.

What will you do? Customer Requirements Review:

• Review of Customer requirements at the initial phases and ensure we comply with all the requirements that include but may not be limited to BOM review, Specifications (Cosmetic, Technical Etc.) and Incoming Quality Criteria(s).

QMS Leadership:

• Maintain and improve ISO 9001:2015 processes, work instructions, and records for the cloud product line; support internal audits and readiness for external/customer audits.

NPI Ramp:

• Identify CTQs, create Control Plans, PFMEA; execute MSA/GR&R; verify process capability (Cp/Cpk); FAI for newly built products and launch readiness.
• Support lessons learned documentation and reviews for current and future product launches.

In‑line Quality & Yield:

• Establish SPC on critical processes; track FPY, DPPM, escapes; deploy mistake‑proofing (poka‑yoke); drive structured containment when signals drift.

Supplier Quality:

• Support the Incoming Inspection Criteria, definition based on Jabil and Customer requirements from NPI standpoint.
• Support Supplier Quality with CTQ identification, material storage process & supplier qualifications as needed.

Customer:

• Lead 8D/A3 investigations on returns/complaints from NPI standpoint; implement CAPA and close the loop with clear, data‑driven communication to customer quality teams.
• In Parallel, identify gaps and drive actions for closure while working with cross‑functional teams and customer as needed.

Digital Quality:

• Automate data flow from MES/ERP; build live dashboards/alerts; use control‑chart behaviour to recommend corrective actions.

Documentation & Training:

• Publish procedures and one‑point lessons; train operators/techs on critical to quality features, audit discipline, and error‑proofing.
• Understand and translate Customer and regulatory requirements into Internal Work Instructions, Visual Aids and other applicable documents.

How will you get here?

• 5‑8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical builds.
• Hands‑on with ISO 9001:2015, internal auditing, PFMEA, Control Plans, PPAP/FAI, MSA, SPC, and 8D/A3 problem solving.
• Data skills:
  Excel/Sheets power‑user plus basics in a BI tool (Power BI/Tableau/Looker).

Preferred Qualifications:

• ASQ CQE or Six Sigma Green Belt.
• Experience with server/rack integration.
• Supplier development experience (APQP/PPAP) and customer‑facing quality.
• Systems: MES, PLCM, ERP (SAP).

How we’ll measure success:

• FPY/yield ↑ and DPPM ↓ quarter‑over‑quarter.
• Zero major audit findings.
• CTQs Green at launch.
• Verified CAPA effectiveness; recurrence rate ↓.
• COPQ (scrap/rework/returns) trending ↓ with quantified savings.
• CCAR closure lead time ↓.

Work Model & Travel:

• On‑site at Salisbury integration and test lines, supplier and customer visits up to ~15–20% as needed.
• Expect frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Physical Demands (typical for this role)

• Periods on the production floor; ability to lift up to ~25–30 lbs. occasionally; use of PPE as required.

Education:

• Bachelor’s in mechanical, Industrial, Manufacturing, Electrical Engineering or equivalent combination of education and experience.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Jabil,…