Physical Security Operations Center Administrator

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Monitor all Brands' retail locations to include approximately 2780 open and dark stores, 12 Distribution Centers and 7 corporate office facilities, for fire alarms, intrusion alarms, refrigeration alarms. Dispatch Police, Fire Department or company Asset Protection personnel as required. Support Brands with safe programming, safe overrides, and after-hours engineering/Maintenance issues as needed. Act as central information hub for natural and man-made disasters, after-hours calls and emergency situations.

Complete reports and record actions taken during incidents reported to the Central Station. Effectively communicate and disseminate information to proper authorities and company personnel. Maintain U.L. certification and access control systems.

Applicants must be currently authorized to work in the United States on a full-time basis.

A Day in the Life:

• All Operators have a LEAD who is there to answer questions and assist as needed
  Teamwork is a necessity as all Operators lean into each other to protect and support our brands from a Physical Security perspective.
• Safe and clean working environment in an advanced technological facility.

• Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals received from company owned buildings 24/7/365.
• Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion.
• Serve as central information hub for Brands for after-hours calls/situations and emergencies.
• Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions (Disaster Tracker).
• Respond to sensitive issues with strict confidentiality.
  
  Identify and communicate or resolve potential security and safety issues at corporate or retail locations.
• Update/enter PIN codes.
• Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials.
• Maintain key systems. Process orders, and make keys as needed for all facilities including Real Estate department properties.
• Remote training and assistance of store management for alarm systems.
• Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed.
• Remotely program alarm panels.
• Coordinate service calls on all retail Loss Prevention related equipment (CCTV, alarm systems, safes, locking systems). Verify retail CCTV shots. Provide safe overrides and programming of key fobs.

• 1-2 Years experience in similar field (preferred)
• High School Diploma
• Professional Telephone manner
• Ability to analyze raw data and make decisions
• Aptitude to learn complex software/programs
• Ability to work Nights, Weekends, Holidays as needed
• Ability to multi-task and work well under stressful situations
• Able to pass drug and background screen
• Highly dependable

NC Salary Range: $19.00 - $28.50