Booking Coordinator

Please Note:
We are unable to provide sponsorship for this position

Do you thrive in a fast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we'd love to hear from you.

We're looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you'll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.

Using multiple IT systems (including ERS and Lorenzo - training provided), you'll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.

• Monday - Thursday: 08:00 - 18:00
• Friday: 08:00 - 17:30

Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.

• Has experience in a busy call centre, customer care, or high-volume administrative environment
• Is confident handling calls and communicating clearly with patients and colleagues
• Can prioritise tasks and meet deadlines in a fast-moving team
• Works well both independently and as part of a supportive team

• GCSE grade C/4 in English Language and Maths

• Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
• Experience working in an administrative environment
• Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
• Experience in customer / patient contact
• Recent experience within the NHS

• Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
• Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
• Existing knowledge of patient administration processes used within the NHS
• Existing knowledge of NHS policies and procedures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year per annum pro rata if part time.