HMCTS Operational Support Officer

Operational Support Officer (AO)

* Court Usher & Administration (50/50 Role)
* Location:

Salisbury (SP2 7EP
)
Pay Rate: £12.86 per hour

Contract:

Until 31 August 2026 (likely to be extended)

Start Date:

ASAP
Security Clearance:
Enhanced DBS (will be provided)

Role Overview

We are recruiting an Operational Support Officer (AO) to join a busy court environment in Salisbury. This is a dual-role position, offering a 50/50 split between court ushering duties and administrative support.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and can confidently balance both front-facing and administrative responsibilities.

Key Responsibilities

Court Usher Duties (Front-of-House)

Supporting the smooth running of court sessions

Guiding and assisting court users, visitors, and legal professionals

Calling cases and ensuring participants are present when required

Maintaining order and professionalism within courtrooms

Delivering excellent customer service in a sensitive and sometimes pressurised environment

Administrative Duties

Data input and updating internal systems

Responding to queries from court users and stakeholders

General administrative support to the wider team

Using Microsoft Office and other IT systems effectively

Ensuring accurate and timely processing of documentation

Skills & Experience Required

Strong IT literacy, including Microsoft Office

Excellent communication skills (written and verbal)

Well organised with strong attention to detail

Able to remain calm under pressure

Demonstrates patience and professionalism

Experience

Customer service experience is essential

Previous administrative experience is required

Must have prior work experience (no complete beginners)

Personal Attributes

We are looking for someone who is:

Friendly and approachable

Confident and professional

A strong team player

Proactive and able to take initiative

People-focused with excellent interpersonal skills

Additional Information

This is a fully on-site role

Interviews will be held face-to-face (30 minutes)

Role is covering an internal move, with strong potential for extension

Apply Now

If you are looking for a varied role combining front-of-house court duties and administration, and you have strong customer service experience, we would love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group