Service Administrator

Overview

We are seeking a professional Vehicle Service Administrator for a commercial vehicle dealer group based in Salisbury, Wiltshire. The role supports workshop operations and ensures high levels of customer satisfaction. The group is planning an imminent relocation from Salisbury to a new site in Andover.

• Scheduling service engineers and coordinating daily workloads
• Handling customer and supplier calls and emails promptly and professionally
• Preparing job cards, service reports, estimates, and relevant documentation
• Maintaining accurate service records and database management
• Raising purchase orders and processing invoices
• Liaising with engineers, customers, and internal departments to ensure proactive communication
• Assisting the Workshop Manager with general administrative tasks
• Supporting the smooth operation of the service department and ensuring excellent customer service standards

• Starting salary between £28,000 and £31,000 per annum, dependent on experience
• 22 days annual leave plus 8 bank holidays, increasing with service
• Enhanced annual leave entitlements
• Employer pension scheme
• Healthcare benefits
• Employee discounts on holidays, entertainment, and shopping
• Full manufacturer-accredited training
• Long-term career development within a prominent UK dealer group
• 42.5-hour week, Monday to Friday, 8:00am-5:00pm

• Previous experience in an administrative or service support role within the automotive or similar industry
• Strong organisational skills with keen attention to detail
• Confident communication, both written and verbal
• IT literate, with the ability to prioritise tasks and operate efficiently under pressure
• Customer-focused approach with a professional and friendly demeanour
• Residing within a reasonable commuting distance of Salisbury and Andover due to the relocation of the centre