Operations Administrator

POST DETAILS

Post Title: Operations Administrator

Directorate: Operations & Logistics

Work Base: Salisbury:
Head Office

Reports to: Head of Operations

Salary: from £25,000 pa

JOB PURPOSE

Working within the Operations Team, the post holder will play a key role in supporting delivery of an effective and competent level of administration, consistently ensuring a client focused service which promotes good customer service and effective working relationships. The post-holder should have excellent data inputting skills and a good level of ICT skills.

The post holder should demonstrate strong administration skills and an awareness of the electronic tools and systems that are available.

The post holder will oversee the accurate and timely inputting and maintenance of data on several software systems together with the associated correspondence, ensuring standard operating procedures are applied within the team.

The post holder may be required to support the coordination and scheduling of care staff, ensuring that planned support is arranged accurately, efficiently and in accordance with operational requirements. This will include liaising with care staff, managers and relevant colleagues to help maintain safe and effective service delivery, responding appropriately to changes in staffing availability, client requirements and day-to-day operational priorities.

DIMENSIONS

Budget Responsibility (£)

Maintains petty cash

Orders stationery/supplies

Supports effective scheduling and staffing allocation to maintain appropriate staffing levels and ensure rotas are planned in the most efficient and cost-effective way for the organisation.

Staff and Responsibilities (Headcount)

None required

Decision Making Discretion

Contributes to development/improvement of office procedures.

Working Relationships and Influences

Operations, Care Management, commissioning team members, ICB’s and local authorities, Hospital Trusts, care staff and Members of the public

Environmental Factors

Working conditions will be office based, or in patient areas requiring the use of display screen equipment. There may be occasional exposure to indirect emotional circumstances.

POST SPECIFIC, TASKS AND OBJECTIVES

• Provide specialist administration support and advice to the team.

• Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others where appropriate.

• Ensure effective and timely collation and preparation of relevant documentation in support of information, quality standards and performance as directed by the Operations team.

• Ensure IT systems are maintained with all relevant information relating to the provision of care for an individual.

• Ensure operational data is recorded in accordance with agreed processes.

• Working within established policies, procedures, protocols and systems to ensure confidentiality of information, quality standards and performance as directed by the Operations team.

• Ensure that all complaints, comments and suggestions are dealt with appropriately in accordance with policy, resolving where possible and escalating to the line manager when appropriate, acting as a first line of support to the team.

• Able to work under own initiative and unsupervised within defined policies and procedures and to set timescales.

• Have a flexible and adaptable approach to work in order to meet various and often changing deadlines.

• Inputting, monitoring and printing reports from computerised systems.

• Build and maintain good relationships across the business and stakeholders.

• Understanding professional and personal role in relation to safeguarding processes and procedures across our Local Authority Partners.

• Working with…