Job Description & How to Apply Below
Prestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent
An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression.
The Role
As a Senior Service Advisor, you'll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You'll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction.
Key Responsibilities
* Provide outstanding customer service from vehicle check-in through to handover.
* Support and mentor the Service Advisor team to maintain high performance.
* Schedule service and repair work efficiently with the workshop.
* Keep customers informed throughout the repair process.
* Prepare accurate estimates and explain work carried out.
* Promote additional products and services where appropriate.
* Resolve customer queries and complaints professionally.
* Ensure all administration is completed accurately and in line with manufacturer standards.
What We're Looking For
* Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry.
* Excellent communication and customer service skills.
* Strong organisational and time management abilities.
* A proactive and professional approach with the ability to lead by example.
* Experience using dealership management systems is advantageous.
* Full UK driving licence.
What's on Offer
* £32,000 – £34,000 basic salary
* £42,000 OTE
* Opportunity to work with a prestigious automotive brand.
* Ongoing manufacturer training and career development.
* Excellent opportunities for progression.
* Supportive and professional working environment.
* Company benefits package.
* Full-time, permanent position
Position Requirements
10+ Years
work experience
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