Service Advisor

Service Advisor

Location:

Salisbury
Salary: £30,000 – £38,000 (depending on experience)

Job Description

Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy and successful dealership in Salisbury. This is an excellent opportunity for someone with strong customer service skills and a background within the motor trade to develop their career within a professional and supportive environment.

Key Responsibilities

* Acting as the first point of contact for customers bringing their vehicles in for service and repair.

* Booking vehicles into the workshop and managing the service schedule.

* Liaising with customers throughout the day, providing updates on vehicle progress and any additional work required.

* Upselling additional products and services where appropriate.

* Preparing job cards, invoices, and associated paperwork.

* Working closely with the workshop team to ensure efficient workflow and customer satisfaction.

* Delivering excellent customer service at all times and maintaining strong customer relationships.

Requirements

* Previous experience as a Service Advisor within the motor trade is preferred.

* Excellent communication and customer service skills.

* Ability to work in a fast-paced environment.

* Strong organisational and administrative skills.

* A professional and positive attitude.

* Full UK driving licence.

Benefits

* Competitive salary package (£30,000 – £38,000 depending on experience)

* Opportunity to work within a well-established dealership

* Ongoing training and career progression

* Supportive team environment