Customer Experience Training Manager

Customer Experience, Learning and Development Manager

Wednesday‑Sunday working pattern (Mon & Tue off).

Circa £40,000 (negotiable).

Zest4

Talent are delighted to be recruiting a Customer Experience and Learning and Development Manager on behalf of a valued, long‑standing client within the adventure sports industry. This is an exciting opportunity to join a growing business with an impressive track record and an ambitious 5‑year growth plan already underway.

If you’re passionate about developing people, thrive in a dynamic, customer‑focused environment, and enjoy leading from the front, this could be your ideal next career move.

As Customer Experience, Learning and Development Manager, you will lead and deliver a high‑quality apprenticeship programme, ensuring apprentices are supported, developed, and set up for success. You’ll play a key role in shaping both the learning experience and the wider team culture.

• Lead, manage, and develop a high‑performing apprenticeship programme
• Provide day‑to‑day leadership, coaching, and performance management to apprentices
• Oversee zero‑hours customer experience team members, ensuring alignment with operational needs
• Champion an outstanding customer journey from arrival through to departure
• Work collaboratively with Team Leaders to build a supportive and high‑performing culture
• Conduct regular 1:1s, set development goals, and support HR and compliance requirements
• Partner with the Technical Manager to ensure apprentices meet progression milestones
• Liaise with colleges and training providers to ensure timely NVQ completion
• Continuously improve operational processes and apprenticeship delivery
• Manage apprentice equipment, uniforms, and training resources

• Motivated, ambitious, and passionate about developing others
• Strong organisational and time management skills
• A confident leader who builds trust, accountability, and engagement
• Energetic and enthusiastic, with a hands‑on approach
• Background in adventure sports, hospitality, HR, recruitment, or education/training environments
• Experience managing apprenticeships, trainees, or work placement programmes is highly desirable
• A strong focus on customer experience—hospitality or service‑led backgrounds will translate particularly well into this role

• Join a fast‑growing business with clear long‑term plans
• Play a pivotal role in shaping future talent
• Work in an energetic and unique adventure sports environment
• Competitive salary with flexibility depending on experience

We value inclusivity and diversity and are committed to promoting equal opportunities for all candidates.