Customer Service Representative

Overview

Customer Service Representative Advertising location 31, Market Place, Salisbury, England, SP1 1TL
. Contract type:
Full-time.

Hours:

35. Salary: £12.75.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Our shops have a variety of opening times between 8am–10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working.

• Working hours:
  
  a range of full and part-time hours on offer
• Annual Pay Review & Bonus Scheme: base salary reviewed annually; eligibility for an annual performance bonus
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: extra paid day off for your birthday within your birthday month
• Pension plan: pension contributions matched to 4%
• Perks and discounts: discounts in high street shops, cinemas and holidays
• Training and development: opportunities for career development and internal growth

• Age 18+ (it's a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What happens next? After you apply, our Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment via Hire Vue, followed by an interview if invited.

We are William Hill, part of evoke. With over 1,300 shops across the UK, we have a long-standing presence on the UK high street. Our culture is built on trust and belonging, empowering our teams to work in a way that suits them while delivering great customer experiences.