Customer Service Advisor

Overview

My client was founded in 1971 and was initially established for car servicing and repairs. The company has continued to grow its expertise by becoming an expert in tuning carburettors and fuel systems.

As the Customer Service Advisor, you are responsible for answering phone calls, emails and fax enquiries from retail and trade customers. Additionally, the successful candidate will provide technical advice and assistance on products to aid customer decision making, input customer orders into the system, advise customers of delays to their order, advise on the returns procedures, advise customers on restoration service, liaise with the Marketing Department, and assist/train Sales assistants with mechanical knowledge.

• Answer phone calls, emails and fax enquiries from retail and trade customers
• Provide technical advice and assistance on products to aid customer decision making
• Input customer orders into the computer system
• Advise customers of delays to their order
• Advise on returns procedures
• Advise customers on restoration service
• Liaise with the Marketing Department
• Assist/train Sales assistants with mechanical knowledge

• Experience working in a customer service role
• Experience providing technical advice to customers
• Great telephone/email manner
• Great communication skills
• Experience in inputting customer orders into the computer system

• Salary up to £28,337 doe
• 20 days holiday plus bank holidays (3 days held for Christmas Shutdown) and an additional day accumulated each year worked, capped to 25 days
• Comprehensive benefit platform entitling colleagues to retail, holiday and services discounts
• Pension
• Free Parking
• Life Assurance Package
• Life Insurance Scheme