Call Agent - National Service Centre

National Service Centre Call Agent

Join Our Team as a National Service Centre Call Agent

Are you a highly organised, customer-focused professional who thrives in a fast-paced environment? We’re looking for a Call Agent to support our National Service Centre, playing a vital role in delivering outstanding service and ensuring smooth contract delivery.

As a Call Agent, you’ll be the first point of contact for our end users, providing essential support across a broad range of services. From coordinating bookings and handling calls to managing administration and liaising with stakeholders, no two days will be the same. You’ll be part of a collaborative team working at the heart of operations, ensuring everything runs efficiently and professionally.

• Deliver high-quality customer support via call handling and service coordination
• Raise and manage job requests and reports
• Coordinate travel, accommodation, conferences, and vehicle bookings
• Maintain accurate records, audits, and filing systems
• Provide reception cover and diary management when required
• Use a variety of systems and tools, including bespoke software and Microsoft Office
• Liaise with internal teams, stakeholders, and the public to ensure seamless service delivery

We’re looking for someone who is proactive, reliable, and confident communicating with a wide range of people.

• Experience working in a call centre or fast-paced customer service environment
• Strong IT skills, including Microsoft Office
• Excellent communication and organisational abilities
• The ability to work under pressure and meet deadlines
• A keen eye for detail and strong administrative skills
• A team-focused mindset with a commitment to delivering results

• Full UK driving licence
• Eligibility to complete Baseline Personnel Security Standard checks (including Basic DBS)
• Ability to meet UK residency requirements (minimum 5 years)
• Willingness to undergo additional security vetting if required

Supportive and inclusive team environment

Opportunities to develop your skills and grow

A varied role where your work truly makes an impact

• Pension: Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
• Generous Holiday Entitlement: Enjoy 25 days of annual leave pro-rata. Your holiday allowance grows with your continued service. You can purchase up to 10 additional days each year for greater flexibility.
• Reward Gateway Benefit Scheme: Unlock exclusive discounts and savings for you and your family.
• Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
• Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
• Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
• Professional Development: Reimbursement of professional fees and support for ongoing training.
• Family-Friendly Policies: Supporting you during life’s important moments.
• Sick Pay: Starts after just 6 months of service.