IT Customer Advisor

As an IT Customer Advisor based in Salisbury, you will serve as the primary contact for users requiring technical assistance. This temporary role, paying up to £13.45 per hour, offers 35 hours per week between 7am and 7pm, Monday to Friday. You will handle queries via telephone, email and web chat, log all requests using dedicated software, resolve straightforward issues directly, and assign complex problems to specialist teams.

Back‑office tasks and advising colleagues on known system problems are also part of the role. The position is with Manpower UK and Capgemini and requires strong communication skills and a methodical approach to first‑line support.

• Respond to customer requests via telephone, email and web chat
• Log all requests using the appropriate call‑logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action back‑office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer‑service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure

If you’re looking for a stepping stone into a career in technology, this could be your next move. Apply today!