Service Advisor

Service Advisor

Our client, a reputable franchise‑approved car dealership group operating across South and South West England for over 25 years, is seeking a professional Service Advisor to join their Salisbury branch. This position offers a competitive salary, excellent career development opportunities and a supportive working environment.

• Negotiable starting salary plus performance‑related bonus, with on‑target earnings around £35,000 per annum
• Overtime paid at the standard hourly rate
• Enhanced annual leave entitlement, including bank holidays and your birthday off
• Access to manufacturer‑approved training and career advancement programmes
• Staff purchase discounts and additional employee benefits such as life assurance, loyalty awards and staff competitions
• Workplace pension scheme
• Opportunity to develop a long‑term career within a progressive dealer group

• Provide exceptional customer service, ensuring total customer satisfaction during vehicle servicing and repair processes
• Assist customers with additional work requirements and cost estimates
• Schedule and track vehicle repairs, liaising with workshop and parts departments
• Maintain effective communication with customers regarding vehicle progress
• Support the aftersales team with administrative tasks including file auditing, service bookings, invoicing and vehicle registration
• Maintain professional and courteous interaction with customers and colleagues
• Ensure compliance with workshop processes and customer care standards

• Previous experience as a service advisor or within a customer‑facing role in the motor trade
• Strong communication and organisational skills, with the ability to deliver high levels of customer service
• IT literacy, with experience in Pinewood Pinnacle being advantageous
• Valid UK driving licence with minimal points
• Ability to work Monday to Friday, 9:00 am-6:00 pm, and 1 in 3 Saturdays from 8:30 am-1:00 pm, paid as overtime

This is an excellent opportunity for a skilled service advisor to progress within a well‑established and reputable dealership group. The ideal individual will have a proven track record in delivering high‑quality customer service and be comfortable working in a fast‑paced environment.