Customer Service Advisor

Monday - Friday (no weekends), competitive salary plus bonus

• ts Competitive salary plus performance related bon
• us29 days holiday including public holidays plus additional days with servi
• ce Pension contributio
• me Enhanced parental lea
• ay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coac
• h.Talk to us about flexible worki
• me Cycle to work sche
• me Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much mor
• e!
  
  Steer Academy provides accredited ongoing training – paid for by the busine
• ss Opportunities for career progressi

on
At Steer Automotive Group, we’re committed to doing things the right way – deliver
ing excell
ence in every interaction, embrac
ing innova
tion to improve the customer journey, and operating w
ith integ
rity in all that we

do.
We’re looking for a friendly, professional, and highly organ
ised Customer Service Ad
visor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collec

t

ion.
Key Responsibil

• ities:
  Greet customers warmly, both in person and over th
• e phone
  
  Manage repair bookings, vehicle handovers, and updates throughout the
• process
  
  Liaise with technicians, insurers, and suppliers to ensure smooth commun
• ication
  
  Handle queries and resolve any issues promptly and profess
• ionally
  
  Keep accurate records and maintain a high level of attention to

detail
What We’re Look

• ing For:
  Proven experience in a customer service or administrative role (automotive industry experience beneficial but not e
• ssential)
  Strong communication and interperson
• al skills
  
  Ability to remain calm under pressure and handle multiple tasks ef
• ficiently
  
  Good IT skills and the ability to learn new system

t

If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you.