Night Concierge; Housing

Job Role:Housing Night Concierge (Supported Housing)

Salary:£17,982.37 per year (full time equivalent £24,988), hourly rate £14.41 per hour

Hours:24 hours per week

Contract type:Permanent

Location:Salisbury, Wiltshire

Additional information:

• Valid driver's license and access to own vehicle – business insurance will be required for roles involving travel for work.
• This role involves working evenings and nights after the hours of 7 PM, full schedule to be discussed further at the interview.
• Please note, that the shifts and hours are waking night shifts that require individuals to be aware and alert.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

We’re looking for a
Housing Night Concierge
to be the friendly and reassuring on-site presence across our supported accommodation services (owned or leased by Julian House). You’ll play a vital role in ensuring the
safety and security
of both our buildings and the people within them, helping to create a calm, supportive environment overnight.

This role is perfect for someone who’s confident working solo, has great attention to detail, and genuinely cares about maintaining
positive relationships
within the community. Every shift is an opportunity to support vulnerable individuals and be part of something meaningful.

What you’ll be doing:

• Be a reassuring on-site presence, ensuring the safety and security of our supported accommodation through the night and weekends.
• Conduct regular building checks and patrols to monitor safety, maintenance issues, and ensure a calm environment.
• Monitor any CCTV and respond to any concerns or incidents in line with policies and procedures.
• Keep a clear and accurate log of events and activities during each shift.
• Support smooth transitions between shifts by providing details verbal and written handovers.

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

You can access the full job description by clicking here.

What we’re looking for:

• Experience working with people who may have complex needs and/or challenging behaviours.
• Experience in a similar overnight role is preferred but not required as full training and induction will be provided.

There are many great reasons to join our team!

• Access to our
  Rewards Platform
  ,which includes an
  Employee Assistance Programme
  and
  Health Cash Plan
• 27 days annual leave
  , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount
  at Julian House charity shop
• A generous and competitive
  pension scheme
• A supportive culture where
  staff feedback is highly valued
  and regular supervisions with line managers are conducted
• Great opportunities for career development and
  free monthly training sessions
  from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the
  Blue Light Card
  which offers amazing discounts on thousands of brands
• Reflective Practice sessions
  from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace.

We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access…