Job summary
As a result of continued growth, Health Hero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.
Main duties of the jobAs an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
About usHealth Hero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.
Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:
- Telephone clinical assessment and consultation
- Video consultations
- Face-to-face appointments at our treatment centres
- Home visits for patients unable to travel
- Clinical assessment and advice following NHS 111 referrals
- In‑hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient‑centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
As part of the Health Hero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. Health Hero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long‑term condition management.
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.
Job descriptionJob responsibilities
As a result of continued growth, Health Hero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.
Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions (23.00-8.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non‑clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.
Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:
- Monday Friday 18:15/18:30 23:00 (Evenings)
- Monday Friday 23:00 08:00 (Overnights)
- Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)
Please note that overnight working…
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