People Services - Onboarding Administrator

Are you highly organised, detail‑focused and confident working in a busy administrative environment? We are looking for an Onboarding Administrator to join our People Services team and play a key role in supporting new starters through a smooth, compliant and welcoming onboarding journey. At Five Rivers Child Care, we are committed to making a positive difference to the lives of children and young people.

Our onboarding process is an important part of that commitment, ensuring that every new colleague is supported, prepared and safely recruited before they begin their role.

Working closely with the Talent Acquisition and People Services Manager, Resource rs, HR colleagues and Learning and Development colleagues, you will provide an efficient and effective onboarding service for managers and new starters. You will be a first point of contact for candidates during the onboarding process and will coordinate key pre‑employment checks, documentation and communication throughout the onboarding lifecycle.

• Coordinate the onboarding of new starters within agreed timescales.
• Create and maintain recruitment files and onboarding records accurately.
• Request, chase and verbally verify references in line with safer recruitment requirements.
• Support completion of gap checks, right to work checks, qualification checks and relevant registration checks.
• Initiate and monitor DBS checks and ensure appropriate disclosures are obtained.
• Keep candidates informed and supported throughout the onboarding process.
• Update onboarding pipelines and produce status updates for the Talent Acquisition and People Services Manager.
• Escalate delays, queries or concerns appropriately to the People Services team.
• Work collaboratively with People Partners, HR Coordinators, Recruitment and Learning and Development colleagues.
• Ensure all administration is completed accurately, confidentially and in line with GDPR requirements.

• Experience of working to deadlines in a busy office or administration environment.
• Experience of managing phone calls and enquiries from internal and external customers.
• Good IT skills, including Microsoft Office and spreadsheets.
• Excellent accuracy and attention to detail when handling data and documents.
• Strong organisational and time management skills.
• A good understanding of confidentiality and GDPR requirements.
• The ability to work flexibly and collaboratively as part of a team.
• A good standard of education to GCSE level or equivalent.
• Experience of recruitment, onboarding, HR systems or the social care sector would be advantageous, but it is not essential.

You will be joining a supportive People Services team where your work will directly contribute to a positive new starter experience and the delivery of safe, effective recruitment and onboarding practices. We value Respect, Adaptability, Integrity, Support and Excellence, and we are looking for someone who shares those values in the way they work with colleagues and candidates.