Third Line Service Desk Technician

Job Title: Third Line Service Desk Technician (Applications)

Department:Data and Technology

Location:Salisbury / Hybrid

Brand:FPS

Company: Fexco Property Services

Typeof Employment: Full Time, Permanent

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally.

For further information, please view our website:

We are seeking a highly skilled 3rd Line Service Desk Technician with an applications focus to join our growing Data and Technology team. This role is pivotal in resolving complex application issues escalated from 1st and 2nd line support, ensuring the stability, security and performance of the business systems our brands rely on every day. You will act as a subject matter expert on our core applications, working alongside our infrastructure-focused 3rd line technician and contributing to continuous service improvement.

This is a hands‑on technical role with no line management responsibility. You will report to the Service Desk Manager.

As a 3rd Line Service Desk Technician (Applications), you will be responsible for resolving the most complex application issues escalated from the 1st and 2nd line support teams. You will take full ownership of advanced incidents and service requests, ensuring timely and effective resolution in line with agreed service levels, and investigating the root cause of repeat faults.

You will provide expert support across our line‑of‑business applications, with the MRI suite (Qube, Evolution, Engage and AP Essentials) at the core of the role. You will also support Microsoft 365 business applications such as SharePoint and Power Automate, and legacy brand systems including Dwellant, Fixflo and Manage IT until they are retired.

A key part of your role will be application administration: managing user accounts, roles, permissions and licences, making configuration, report, template and workflow changes within agreed limits, and maintaining integrations and scheduled jobs. You will carry out testing after vendor releases and upgrades, and deliver application changes through our change management process with clear test and rollback steps.

You will act as the technical point of contact with application vendors, raising and managing support cases through to resolution. You will also support data validation and migration tasks on projects such as Project Phoenix, working under the direction of the Project Delivery Manager.

Collaboration is central to this role. You will work closely with internal departments, the wider Data and Technology team and external vendors to implement solutions and drive service improvements. You will be expected to manage incidents within SLA time frames, escalating where necessary, and contribute to the development of the team's knowledge base. Training and mentoring 1st and 2nd line technicians on our applications, so more issues are resolved at first contact, will be an essential part of your contribution to the team.

You will handle personal and financial data in line with UK GDPR and our data protection policies, apply least-privilege access, record all access changes, and report any suspected data breach or security incident immediately. You will also be responsible for maintaining accurate…