Field Service Engineer

If you want to do work that matters, and play your part in helping to save countless lives across the globe – then working at Crowcon could be the place for you.

We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.

Function:
Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type:
Full time

Location:

Abingdon, Oxfordshire

Job Description

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our products. Your main duties will include:

• Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
• Ensure all serviced products are tested and left fully operational and - demonstrated to the site responsible person (recorded as such on-service paperwork).
• Support other team members on jobs that require multiple engineers.
• Provide customer 'user training' when required - once experienced.
• Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers' requirements.
• Ensure service reports are completed accurately and submit them for processing on time.
• Complete RAM's and POWRA's when required (training given).
• Responsible for van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region, and that 'life critical' components are cycled regularly to ensure we can offer a first-time fix where possible.
• Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is 'up to date' and operational.

• Salisbury / Andover / Warminster and other areas to cover 2-man jobs.

We believe working for us, should work for you, too. That's why we have a comprehensive range of company benefits and perks, to help enrich your working-life with us. Here are just some of them.

Your success is our success

We offer company shares so you can share in our achievements as we grow together.

Prepare for your life after work with the Crowcon pension scheme for all our employees

A career that grows with you

With plenty of opportunities to develop, we prioritise your growth in an environment built for progression

Time that works for you

Enjoy competitive holidays, including your birthday off and the option to buy more.

Wellbeing that goes further

From private healthcare (in applicable roles) to an EAP, Medicash, YuLife, and flexible, hybrid working - we support your health and work-life balance every step of the way.

Giving back and going greener

From our EV and Cycle to Work schemes to paid volunteering days and community initiatives, we encourage you to make a positive impact for people and the planet.