Hospitality Operations Director Job Salisbury area,England UK,Management

Operations Director

£50,000

Salisbury

Permanent

This is a prominent multi-venue arts charity and cultural engine operating a diverse, multi-site portfolio in the South West. The organisation encompasses a flagship regional producing theater, a dynamic multi-disciplinary arts centre housed in a historic venue, and a high-profile annual international arts festival.

You will oversee premises and facilities operations, visitor experience at events, events management (both artistic and commercial) and support services, such as IT and health and safety across the business.

This is a key role for the organisation and will be part of the Senior Management Team to ensure the smooth running of the organisation and that key business requirements are met.

The Director will have an important role to play in supporting the Executive Director in delivering our upcoming Capital Project, ensuring that day to day operations are managed whilst we undergo major refurbishment.

This role presents an opportunity for an experienced Operations Director to join an exciting arts organisation at a time of transformation, keeping operations running and contributing to our new five-year strategy as we embark on a period of growth and change.

Key responsibilities Premises Management:

To develop a strategic 5-year Capital Investment Plan for both premises. To work with the Facilities Manager to ensure that all facilities and premises are maintained and operated so as to ensure the welfare of all users and to ensure all risks are managed
To oversee the development of comprehensive risk assessments as necessary across facilities and operations.
To oversee the development of comprehensive Operations Manuals for both premises and operations.
To oversee the planned and reactive maintenance plan for all premises and ensure that this is delivered to budget
To lead on the environmental sustainability plans.
To agree maintenance and cleaning schedules with the Facilities Manager, ensuring that the premises are regularly serviced and maintained to an appropriate standard and within budget
To oversee the procurement of all service contracts in line with the Procurement Policy including regular reviews of existing facilities' contracts, to ensure environmental responsibility and best value To work closely with the Executive Director on Capital plans to achieve greater accessibility and environmental sustainability

Commercial, Front of House and Visitor

Experience:

To oversee development of a Commercial Strategy including marketing and delivery of the strategy.
To oversee the delivery of a high-quality visitor experience for audiences, public and commercial clients providing a safe, welcoming and inclusive environment for all
To oversee the development of a Continuous Improvement strategy and plan to increase the quality of service
To support the development of staff Continuous Professional Development plans to drive career development
To oversee the provision of an appropriate duty management service maintaining public and staff safety as a priority
To ensure the efficient and effective operational management of the commercial trading function
In collaboration with other senior managers, to represent the business at local commercial events.

Health & Safety:

To take joint responsibility for developing and implementing the Company's Health and Safety policy and procedures with the Production and Technical Director
To ensure that the Company's Health and Safety policy is fully promoted within all departments and that arrangements have been made to carry out the policy
To act upon any issues raised by staff or colleagues regarding public safety within the building
To be responsible for the security of the premises and to be one of the designated key holders, able to respond to callouts for building related emergencies
To maintain emergency and disaster recovery plans in collaboration with the Senior Management Team
To ensure that all necessary Operations risk assessments are in place including fire risk assessments and evacuation procedures To hold responsibility for premises licences, fire safety and public liability

Financial and IT/Digital

Infrastructure:

To support development of budgets and oversee all relevant areas of the income and expenditure of the business (commercial income/premises overheads etc) in close cooperation with the Finance Director.
To oversee delivery of commercial income targets
To advise on and implement appropriate business wide systems to drive efficient operations…