Quality Manager

Who We Are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

Job Req  Posting

Start Date:

1 Sept 2026

Location:

Salisbury, Wiltshire, GB, SP4 0JQ
Contract Type:
Full Time Job Advertisement:
Who We Are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What We Do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: DSTL, Salisbury. On site role Permanent, Full time
Salary: Up to £44,000 As Contract Quality Manager, you’ll play a key role in maintaining and improving quality across the contract, ensuring services are delivered consistently, safely and to the required standards. You’ll lead the delivery of the EM02 audit programme, coordinating audits with auditees and client representatives, managing audit actions and ensuring non-conformances and opportunities for improvement are addressed effectively.

You’ll work closely with operational teams to identify issues at the point of audit wherever possible, helping teams resolve problems and embedding a culture of continuous improvement. You’ll also identify and elevate safety concerns, ensuring appropriate actions are raised and tracked through to completion. A key part of the role will be using data and insight to understand contract performance.

You’ll produce clear and accurate contractual and internal reports, analyse performance information and identify trends, highlighting areas of risk or service deficiency to senior management. You’ll also support the Forward Additional Service Plan and contribute to client meetings through the FDIS governance structure. You’ll take ownership of the Annual Quality Audit Programme, ensuring it is effectively planned, delivered and maintained, while ensuring Quality Management System processes are established, implemented and continually improved.

You’ll work collaboratively with the wider business, including the Technical Compliance Manager, Contract Quality Managers and client representatives, building strong relationships and providing professional quality support across the contract. This is a role for someone who enjoys working with both people and data, can challenge constructively and has the confidence to turn quality information into meaningful improvements. You’ll have the opportunity to make a tangible impact on service delivery, customer satisfaction and contract performance within a complex Defence environment.

About You You’ll have a strong understanding of quality management principles and current quality standards, with experience of audits, corrective actions, problem solving and continuous improvement. You’ll ideally be working towards, or already hold, professional membership of the Chartered Quality Institute (CQI). You’ll have excellent attention to detail and be confident working with complex data, including advanced Microsoft Excel skills and the ability to extract, manipulate and analyse information to identify trends and performance issues.

You’ll also be able to produce accurate, concise and professional reports for a range of stakeholders. Experience with in quality management, construction, property maintenance, facilities management or another high-volume customer-focused environment would be advantageous. Knowledge of DIO Assurance Practitioners…